Privacy Policy

Effective Date: 11/01/2024
Last Updated: 11/12/2025

Introduction

VP Roofing (“VP Roofing,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS messaging and other communication channels.

Information We Collect

Personal Information You Provide to Us

We may collect the following personal information that you voluntarily provide to us:

• Contact Information: Name, email address, phone number, mailing address, and property address
• Service Request Information: Details about your roofing, window, siding, gutter, or other exterior service needs
• Property Information: Information about your property including age, condition, and specific service requirements
• Insurance Information: Insurance company details, claim numbers, and policy information (when applicable for insurance restoration work)
• Payment Information: Billing address and payment details for services rendered
• Communication Records: Records of your communications with us, including emails, phone calls, text messages, and in-person conversations
• Appointment Information: Scheduling details, availability, and service appointment history

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Information: Pages visited, time spent on pages, links clicked, and website navigation patterns
• Location Information: General geographic location based on IP address

SMS Messaging Information

When you opt in to receive SMS messages from VP Roofing, we collect:

• Your mobile phone number
• Your consent preferences
• Message delivery status and engagement data
• Communication history related to SMS interactions

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, schedule, and complete roofing, window, siding, gutter, and exterior services
• Customer Communication: To respond to inquiries, send service updates, appointment reminders, and follow-up communications
• SMS Communications: To send appointment reminders, service notifications, project updates, estimate information, and other service-related messages you have opted in to receive
• Business Operations: To process payments, maintain customer records, and manage our business operations
• Quality Improvement: To improve our services, customer experience, and operational efficiency
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional materials and special offers (only with your consent)
• Safety and Security: To protect the security of our business, customers, and employees

SMS Consent and Communications

SMS Consent Is Not Shared With Third Parties or Affiliates.

When you opt in to receive SMS messages from VP Roofing:

• Your consent to receive SMS messages is kept confidential and is not shared with third parties or affiliates for their marketing purposes
• You will receive service-related messages including appointment reminders, project updates, estimate notifications, and service completion updates
• Message frequency varies based on your service needs and ongoing projects
• You can opt out at any time by texting STOP to any message
• Standard message and data rates may apply based on your mobile carrier plan
• We use SMS communications solely for legitimate business purposes related to your service with VP Roofing

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers and Business Partners

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Appointment scheduling systems
• Customer relationship management (CRM) platforms
• Insurance claim processing and coordination
• Material suppliers and manufacturers (as needed for your project)
• Project management and communication tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements and Protection

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our contracts and terms of service
• Protect the rights, property, and safety of VP Roofing, our customers, or others
• Prevent fraud or illegal activity

Business Transfers

If VP Roofing is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

Important SMS Privacy Notice

SMS consent is not shared with third parties. Your decision to opt in to SMS communications from VP Roofing is kept confidential. We do not sell, rent, or share your SMS consent or mobile phone number with third-party marketers or affiliates.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure data storage systems
• Encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations (such as tax, accounting, and warranty requirements)
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

When your information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may request access to the personal information we hold about you and request corrections to inaccurate information.

Opt-Out Rights

• SMS Messages: Text STOP to any message to immediately opt out of SMS communications
• Email Marketing: Click the unsubscribe link in any marketing email
• Phone Calls: Request to be placed on our do-not-call list during any phone conversation

Deletion Requests

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (Note: VP Roofing does not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new “Last Updated” date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

VP Roofing

Phone: 801-633-4591
Email: info@vproofing.com
Address: 687 N 2000 W Unit 8-9, Springville, UT 84663
Website: vproofing.com

For SMS-related inquiries or to opt out of SMS communications, text HELP to any message or contact us using the information above.